Shipping policy

  1. Delivery

7.1 The Goods will be supplied with a delivery note showing the date of the order. This delivery note is proof of delivery.
7.2 Delivery will be charged at the rate detailed on the Order at the time of purchase.
7.3 The Supplier will deliver to mainland UK and selected EU and other world-wide countries. For the avoidance of doubt the Supplier does not deliver to PO Box addresses or to BFPO's. Should the selected address be a PO Box or BFPO we will contact the customer for an alternative address which will likely result in delays to dispatch and delivery.
7.4 The Supplier will deliver the Goods to the address set out in the Order.
7.5 Any dates quoted for delivery are approximate only and the time of delivery is not of the essence. The Supplier shall not be liable for any delay in delivery or force majeure event or with the Customer’s failure to provide the Supplier with adequate delivery instructions that are relevant to enable the Goods to be delivered.
7.6 Delivery times may be affected if there are stock and availability problems or other unforeseen circumstances.
7.7 The Customer will be advised as soon as reasonably possible following completion of the Order if Goods are not available.
7.8 Goods will be delivered by the Supplier’s couriers. Should the customer communicate to the Suppliers courier that they would like the parcel to be left in 'a safe place' or with a neighbour then they will be deemed to have accepted delivery and unable to claim against damage or loss.
7.9 The suppliers instructed courier will attempt to deliver to the address provided by the customer. If delivery is unsuccessful the courier will leave communication regarding rearranging delivery. If no response is received by the courier they reserve the right to return the parcel to the supplier premises. The cost of any return along with redelivery costs must be received in advance on re-dispatching the parcel. Should the customer request a refund of the goods the return delivery costs to the supplier’s premises will be deducted from the refund amount, if the customer ordered a personalised product clause 9.4 will come into effect.
7.10 International deliveries outside the European Union may be liable for local import tax and duties which is the responsibility of the recipient of the delivery.
7.11 International deliveries may be subject to local authority request for proof of identity before products are cleared by Customs. The delivery company will contact the recipient directly for the proof requested. It is The Customers responsibility to provide the requested identification within a timely manner.
7.12 Issues regarding delivery will be dealt with in accordance to the chosen delivery method terms of service